I found Cape Insights through a Facebook recommendation in a travel group. I checked out their website and then emailed Marion. They are a small company, in fact it might just be Marion.
I don’t often do tours and one of the primary reasons is because I know what I want to do. I appreciated Marion because she listened to what I wanted. I spoke to a few companies before her. They arranged a phone call and after we discussed what I wanted they sent me the standard itinerary from their website. Marion didn’t do this. We did have some back and forth based on her experience. In some cases, I was firm (Cape Agulhas in one day instead of two) and in some cases she convinced me it was too much (driving the Garden Route the week of Christmas).
When I compared the prices for lodging or tours, those she quoted were often the same or even less. She does charge a 4% handling fee … which is fair. She runs a business and has to make a living. At one point I did some quick math and based on some of the savings, plus alleviating the hassle and stress of having to arrange my own transfers and drivers, I think it was definitely worth it.
She is transparent with all pricing and provides a detailed cost break down by activity, day and person.
She was responsive to emails and questions – very easy to work with.
But of course, most importantly we had an amazing trip. There were a couple of small hiccups and it felt like luxury to just shoot her a quick note for resolution instead of dealing with the hassle myself. We were able to maximize our time. We stayed in some phenomenal places. We had knowledgeable and friendly guides.
**Side note, while I stick by my decision to do Cape Agulhas in one day, everyone who was with me says the one change they would make is to do it in two!